A simple agreement for using the Barbarita booking and salon management platform.
Platform provider: Lustre Lighting Solutions - Sole Proprietorship L.L.C | Dubai, UAE | Trade Licence No. 107525
1. Welcome to Barbarita
Barbarita is a digital platform that helps salons manage customer bookings, appointments, staff, customers, payments, inventory and business reporting through connected applications. These terms explain how Lustre Lighting Solutions - Sole Proprietorship L.L.C (“Barbarita”, “we” or “us”) provides the platform to your salon (“Salon” or “you”). We provide technology services; you independently operate your salon. This arrangement does not create an employment, agency, partnership or joint venture relationship.
2. Subscription and payment
Your selected plan and its applicable subscription fee and billing period cover access to the selected platform services. Payments are processed through payment providers approved by Barbarita and may also be subject to those providers’ terms. We may update subscription fees or pricing structures with advance notice. Any changes will not be applied retroactively to already-paid subscription periods.
3. iPad and stand – refundable deposit
Where Barbarita supplies an iPad and stand for the Salon’s use, the Salon pays a refundable security deposit of USD 275 before receiving them. The iPad and stand remain the property of Barbarita and must be returned when requested or when the service ends. Once both items are returned, Barbarita will inspect their condition. The USD 275 deposit will be refunded only after Barbarita confirms that both items have been returned in good condition and approves the refund. Damage, missing items or unacceptable condition may result in deductions or refusal of the refund, subject to an assessment communicated to the Salon.
4. Customer payments and salon payouts
When a customer pays through the Barbarita application, a 3% payment gateway processing fee will be deducted from the customer payment before the remaining amount is paid to the Salon. The Salon will receive its eligible payouts every two weeks (once every 14 days), after the relevant customer services have been completed and provided there are no outstanding disputes, claims or chargebacks affecting those amounts. Barbarita may reasonably hold, deduct or delay disputed amounts until the issue is resolved under applicable platform policies. The Salon remains responsible for chargebacks and related costs attributable to its services.
5. What Barbarita provides
We provide booking and appointment management, customer records, staff and inventory management tools, reports and analytics, and payment processing through approved systems where available. We also provide ongoing technical and operational support, maintenance and periodic updates. We take reasonable steps to protect data and comply with applicable UAE requirements. We may improve, update or change platform features to maintain service quality. Access to Salon data and analytics is available according to the account permissions and platform capabilities.
6. What the Salon agrees to do
The Salon will keep its business licences and permits valid, provide its services professionally and in compliance with UAE laws, honour confirmed appointments on time, and keep all information entered into Barbarita accurate and up to date. The Salon is responsible for the quality of services it provides to customers and for handling customer refund requests consistently with its own policies, these terms and the platform policies. Disputes between the Salon and its customers concerning salon services remain the Salon’s responsibility.
To ensure accurate bookings, payments, business reports and performance analytics, the Salon agrees to use Barbarita as its exclusive digital salon management system throughout the agreement period. All appointments, customer transactions, staff schedules and related business activities must be recorded and managed through Barbarita. The Salon agrees not to use any other digital booking, appointment or salon management system alongside or instead of Barbarita without Barbarita’s prior written approval.
7. Data and platform use
The Salon retains ownership of its business data. The Salon permits Barbarita to use that data as needed to operate and improve the platform. The Salon may request a copy of its data, subject to technical availability. The platform and its technology remain Barbarita’s property. The Salon must use the platform lawfully and must not misuse its features or access.
8. Optional services, offers and discounts
Optional services such as marketing tools, SMS packages or data extraction may have separate fees. The scope and price of each optional service will be agreed in a separate written addendum. Unless we expressly agree otherwise, promotional offers and discounts apply only to new subscriptions, not to existing or automatically renewed plans. Future promotional prices are not automatically available to current subscribers.
9. Agreement period and ending the service
The agreement runs for 12 months from account activation and automatically renews for another 12 months unless either party gives at least 30 days’ written notice of non-renewal. Barbarita may suspend or end access immediately for a serious breach, fraud, misuse of the platform or violation of UAE law. When service ends, platform access may be disabled and final payments will be settled, taking account of unresolved disputes, chargebacks and applicable deductions. Barbarita is not required to reactivate a closed account.
10. Updates and unexpected events
We may update these terms by notifying the Salon through our usual communication channels. Continued use of the platform or renewal after the effective date of an update indicates acceptance of the updated terms. Neither party is responsible for delays caused by events beyond its reasonable control, such as natural disasters, government actions, major disruptions or serious technical failures. The affected party should notify the other promptly, and affected obligations may be paused while the event continues.
11. Applicable law
These terms are governed by the laws of the United Arab Emirates. Any dispute relating to this agreement will be handled by the courts of Dubai.
12. Acceptance
By creating an account, subscribing to a plan, or continuing to use the Barbarita platform, the Salon confirms that it has read and accepted these Terms & Conditions, including any separately agreed service addenda and applicable platform policies.